Refund Conditions

The way you need to follow and what you need to know when you want to return the product you ordered after receiving it due to any problem is as follows:

Within seven working days following the day your order is received, you must inform your return request and product-related problem from the "Customer Services" section of our website or send an e-mail to We kindly request you to send the product back to within seven working days from the date of delivery in line with the forwarding mail to be sent to you later. Unfortunately, we do not accept refunds for notifications exceeding seven business days. When your request is received by us, it is evaluated by the authorities and a confirmation e-mail is sent to you when your return is approved.

You must make sure that you return the product you will return with the complete original invoice, the package undamaged, unused, undamaged as a result of usage error, including the order number and the correct address of If the invoice of the product is corporate, you need to send it together with a "RETURN INVOICE" issued by the institution for the return process, cut as "Product Unit Price + VAT", without including the cargo share. You should know that we cannot complete the order returns whose invoices are issued on behalf of the institutions unless the "RETURN INVOICE" is issued.

The box, packaging, and standard accessories, if any, of the product must be included in the package you returned to us in a complete and undamaged form.

Before approving your return, " - Returns Department" inspects the product.

You will be responsible for the shipping cost of all return shipments made under these conditions. However, if the product you want to return is found to be defective, your return will be approved and the shipping fee you pay for the return will be deposited into your account.

After Your Return Is Approved

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